Return & Refund Policy
Effective Date: October 2025
Welcome to Homixa.in!
At Homixa Water Purifiers, we strive to ensure complete satisfaction with every purchase. This Return & Refund Policy explains the conditions under which you can return or request a refund for products purchased from our website.
1. Eligibility for Returns
We accept product returns under the following conditions:
The item was purchased directly from our official website (www.homixa.in).
The return request is initiated within 7 days of product delivery.
The product must be unused, uninstalled, and in its original packaging with all accessories, manuals, and invoice included.
Returns are not applicable for products that:
Have been installed, used, or damaged after delivery.
Show signs of wear and tear, water damage, or tampering.
Were purchased under clearance, special discount, or “no return” offers.
2. Return Process
To initiate a return:
Contact our support team at info@homixa.in with your order number and reason for return.
Our team will review your request and provide instructions for pickup or shipment of the product.
Once we receive and inspect the returned item, we will notify you about the status of your return and refund eligibility.
Note: The customer may need to bear the return shipping charges unless the product is defective or damaged upon arrival.
3. Refund Policy
Approved refunds will be processed within 7–10 business days after we receive and inspect the returned product.
Refunds will be credited to the original payment method used during purchase (e.g., credit card, debit card, UPI, or net banking).
In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer.
4. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@homixa.in with photos or videos of the issue.
We will arrange for a replacement or full refund after verification.
5. Cancellation Policy
Orders can be canceled before shipment by contacting our customer support.
Once shipped, the order cannot be canceled. You may still initiate a return after delivery as per our return policy.
6. Contact Us
Homixa Water Purifiers
Email: info@homixa.in
Website: www.homixa.in